Email and telephone
Email is a useful way to set out a question and keep a record of the response. Include your name, the subject of your enquiry and the best way to reply. Avoid sending unnecessary financial or identity information.
Lumos Finance LTD
Company number: 16675692
128 City Road, London, United Kingdom, EC1V 2NX
[email protected]
+44 7473 943393
Website: lumosfinance.sbs
For a new contact enquiry, you can also use the form on our homepage. That form is not a credit agreement or a payment facility.
Questions about a new enquiry
You may want to ask how a broker introduction works, which conditions apply to an offer or what information a lender will request. Make sure you understand who will receive your details before providing a full application.
Our advertised loan range is USD $100–$500, over 12–24 months, with APR of 15%–18% and a maximum APR of 18%. These figures do not guarantee that a particular amount, term or rate is available to you.
An existing loan
For repayment dates, balances, settlement figures, payment problems or account changes, contact the lender named in your loan agreement. Lumos does not hold a lender’s payment account or make changes to its contract.
If you think a message about a loan is suspicious, use contact details you have independently verified rather than replying to the message or following its payment instructions.
Privacy and complaints
For a data request, use the subject “Privacy request” and describe the information or right involved. You can read more in our Privacy Notice.
For dissatisfaction with a Lumos interaction, use the subject “Complaint — Lumos”. The Complaints page explains useful details to include and where lender-related issues may need to be directed.
Before sending documents
Do not send passwords, one-time security codes, full card details or bank-login information. The contact form only requests your name, email and telephone number.
If a later stage requires documents, first establish the recipient’s identity, why the documents are needed, how they will be used and which secure channel to use. An unexpected request for an upfront payment should always be checked carefully.
Questions deserve clear answers.
If something on this page is unclear, contact us before sharing information or making a borrowing decision.
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